These terms and conditions define the rules for the sale of tickets for visits to the Grotte de Fontrabiouse.
Any booking or purchase implies full and unconditional acceptance of these terms.
Ticketing
Tickets can be purchased:
- online via the Weezevent platform
- on site, subject to availability
Online sales are handled via the Weezevent platform, which manages payment and ticketing.
Prices
The applicable prices are those in force at the time of purchase.
They are indicated in euros, all taxes included.
Prices can be consulted on the dedicated page of the website.
Booking
The purchase of a ticket entitles the holder to a guided visit of the Grotte de Fontrabiouse on the selected date and time, subject to availability.
Visitors are advised to arrive at the reception a few minutes before the scheduled departure time.
Access conditions
Access to the cave is only possible as part of a guided visit.
For safety and organisational reasons, visit times must be respected.
The organiser reserves the right to refuse access in case of delay.
Safety
The visit takes place in a natural environment that may include wet and slippery areas and temperature variations.
Visitors must strictly follow the safety instructions provided by staff.
The organiser reserves the right to refuse access or exclude any person whose behaviour may pose a risk to themselves or others.
Equipment and clothing
It is recommended to wear clothing suitable for a cave environment:
- closed shoes with appropriate soles
- warm clothing
The organiser cannot be held responsible for any discomfort or incident resulting from inappropriate clothing.
Cancellation and modification
Tickets are neither refundable nor exchangeable, except in the event of cancellation by the organiser.
In the event of exceptional closure or inability to carry out the visit, visitors will be informed and may benefit from a rescheduled visit.
Liability
The visit takes place in a specific natural environment.
Visitors must follow the safety instructions given by staff.
The organiser cannot be held responsible in the event of failure to comply with these instructions.
Personal data
The data collected during booking is necessary for processing orders.
It is processed in accordance with applicable regulations.
For more information, please consult the website’s privacy policy.
Payment platform
Online payments are secured and managed by the Weezevent platform.
The terms and conditions of this platform also apply to purchases made online.
Applicable law
These terms and conditions are governed by French law.
